The problem
Una empresa manufacturera con 120 empleados y 3 líneas de producción gestionaba sus operaciones con un equipo de 8 personas en administración: recepción de pedidos por email y teléfono, actualización manual de inventario, coordinación con proveedores y logística de entrega.
El resultado era predecible: errores de transcripción, pedidos perdidos, cuellos de botella en periodos de alta demanda y una capacidad de respuesta limitada al horario laboral. El coste operativo de estas 8 personas representaba el 18% de la estructura de costes de la empresa.
The solution: ecosystem of 4 agents
01
Orders agent
Receives orders by email, web and EDI. Validates them, confirms stock with the inventory agent, generates the production order and sends automatic confirmation to the client with estimated delivery date.
02
Inventory agent
Monitors stock in real time. When low levels are detected, it launches automatic purchase orders to approved suppliers. Updates the ERP without human intervention.
03
Production agent
Plans and prioritises production orders according to line capacity, urgency and profitability. Detects incidents in real time and automatically reassigns resources.
04
Logistics agent
Coordinates with carriers, generates delivery notes and invoices, sends tracking to the client and manages delivery incidents without human intervention.
Results after 3 months
- 65% reduction in production errors due to incorrect order transcription
- Order confirmation time: from 4 hours to 8 minutes
- Capacity to process 3× more orders with the same production team
- Continuous operation 24/7, incluyendo fines de semana y festivos
- Administrative team reduced from 8 to 2 people (redirected to commercial management)
- Positive ROI in month 2 of operation
Technology applied
The ecosystem was integrated with the company's existing ERP (SAP Business One) without migration. Agents run on the client's local infrastructure to ensure production data sovereignty. Implementation time was 5 weeks.